Privacy Policy for ReferaTrade

Last updated: January 16, 2025

Welcome to ReferaTrade (“we,” “us,” “our”). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website (www.referatrade.com.au) and services (collectively, the “Services”). By using our Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

1. Introduction

ReferaTrade connects tradespeople (“Tradespeople”) with individuals or businesses (“Consumers”) looking to find and hire trusted service providers. This Privacy Policy applies to all users of our Services, including Tradespeople and Consumers. We adhere to the Australian Government’s privacy policies, including the Privacy Act 1988 (Cth) and, where applicable, the General Data Protection Regulation (GDPR) for EU users.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Tradespeople: When you register on our website, we collect personal information such as your name, email address, phone number, ABN, insurance details, licenses, and business address.
• Consumers: When you use our website to view tradespeople profiles or contact Tradespeople, we may collect information such as your name, email address, and any other information you provide when making inquiries.

2.2 Usage Data

We automatically collect information about how you use our website, including your IP address, browser type, device information, pages visited, and the date and time of your visits. This helps us understand user behavior and improve the quality of our Services.

3. How We Use Your Information

3.1 Providing Services

• To verify the business details of Tradespeople.
• To display Tradespeople profiles to Consumers.
• To manage and process subscription or other payments.

3.2 Communication

• To send you updates, newsletters, or important information related to our Services.
• To respond to your inquiries and provide customer support.

3.3 Improvement and Analysis

• To analyse website usage and improve our Services.
• To develop new features and offerings.

4. Sharing Your Information

4.1 Stripe Payments and “Know Your Customer” (KYC)

We use Stripe (https://stripe.com/au/privacy) for payment processing, including handling subscription fees or other charges. Stripe is responsible for conducting any necessary KYC (Know Your Customer) checks. We do not store or process your credit card or direct banking details ourselves; such information is provided directly to Stripe under their secure systems and governed by their privacy policy. For more details on how Stripe uses your information, please refer to Stripe’s Privacy Policy.

4.2 Service Providers

We may share your information with trusted third-party service providers who help us operate our website, process data, or provide other services on our behalf. These third parties are obligated to keep your information confidential and use it only to perform the services we have engaged them for.

4.3 Business Partners

We may share your information with business partners for co-marketing and promotional activities. These partners must keep your information confidential and are only permitted to use it for agreed-upon purposes.

4.4 Legal Requirements

We may disclose your information if required by law, regulation, or legal process, or if we believe it is necessary to protect the rights, property, or safety of ReferaTrade, our users, or the public.

4.5 Aggregated Data

We may share aggregated, non-personally identifiable information with third parties for research, marketing, analytics, and other purposes, provided such information does not identify you individually.

5. Data Security

We take measures to follow industry best standards for best practises to protect your information from unauthorised access, use, or disclosure. However, we can not guarantee data privacy. Please exercise care in deciding what information you share with us.

6. Data Retention

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes described in this Privacy Policy. We may also retain your information to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information.
• The right to correct or update any incorrect or incomplete information.
• The right to request the deletion of your personal information.
• The right to object to or restrict the processing of your personal information.
• The right to data portability.

To exercise these rights, please contact us at the email address provided in the “Contact Us” section below. We will respond to your request in accordance with applicable laws.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your use of our website and to improve our Services. You can control cookies through your browser settings and other tools. For more detailed information on our use of cookies, please refer to our Cookie Policy (if applicable).

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our Services following the posting of any changes constitutes acceptance of those changes.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: contact.us@referatrade.com.au

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If you feel that your concerns have not been addressed adequately, you may have the right to contact your local data protection authority.

By using our website or Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy, including our compliance with the Australian Government Data Policy and relevant privacy laws such as the Privacy Act 1988 (Cth) and, where applicable, the GDPR.